Shipping & returns
Orders placed before 4pm Monday–Friday are dispatched the same working day for next-day delivery. Orders placed after 4pm, at weekends, or on bank holidays are dispatched the next working day. Free UK delivery over £15. We ship Rosalta from our UK fulfilment centre and back every order with a fair 30-day returns policy. Anything not right? Email hello@rosalta.com and we'll respond within one working day.
Next-day UK delivery
Available on orders placed before 4pm Mon–Fri.
Order before 4pm
Same working-day dispatch Mon–Fri.
Free over £15
Free standard UK delivery on every qualifying order.
Tracking by email
We send tracking the moment your parcel leaves us.
Standard delivery
2–3 working days, available across the UK.
Where we deliver
We currently ship to addresses within the United Kingdom — England, Scotland, Wales and Northern Ireland. International shipping is on our roadmap.
Estimated delivery times
Estimated times below run from dispatch, not from the moment you place the order. Order cut-off is 4pm UK time, Monday to Friday.
| Service | Estimated delivery | Price |
|---|---|---|
| Next-day UK trackedFastest | Next working day (order before 4pm Mon–Fri) | Calculated at checkout |
| Standard UK tracked | 2–3 working days | Calculated at checkout |
| Free UK delivery | 2–3 working days | On orders over £15 |
Some Highlands, Islands and Northern Ireland postcodes are served by a 2-working-day route with our carrier and are not eligible for next-day delivery — check yours below. Delivery times are estimates from our carriers and are not guaranteed.
Check your delivery speed
Enter your postcode to see whether your area qualifies for next-day delivery or our 2-working-day service.
View all 2-working-day postcode areas
| Location | Affected postcodes |
|---|---|
| Aberdeen | AB35–AB38, AB53–AB56 |
| Falkirk | FK17–FK22 |
| Outer Hebrides | HS1–HS9 |
| Isle of Man | IM1–IM9, IM99 |
| Inverness | IV1–IV28, IV30–IV32, IV36, IV40–IV49, IV51–IV56, IV63 |
| Kilmarnock | KA27, KA28 |
| Kirkwall | KW1–KW17 |
| Paisley | PA17, PA18, PA20–PA38, PA41–PA49, PA60–PA78, PA80 |
| Perth | PH3, PH5–PH7, PH10, PH11, PH13–PH50 |
| Portsmouth (Isle of Wight) | PO30–PO33, PO35–PO41 |
| Truro (Isles of Scilly) | TR21–TR25 |
| Shetland | ZE1–ZE3 |
| Northern Ireland | BT1–BT49, BT51–BT57, BT60–BT71, BT74–BT82, BT92–BT94 |
Based on our carrier's delivery-area surcharge list. Subject to periodic review.
Dispatch schedule
- Order cut-off: 4pm UK time, Mon–Fri
- Dispatch days: Monday – Friday
- Weekends: orders placed Fri 4pm – Sun dispatch on Monday
- Bank holidays: dispatched the next working day
Tracking your order
You'll receive an order confirmation immediately, and a dispatch email with a tracking link as soon as your order leaves us. No tracking after one working day? Email hello@rosalta.com with your order number.
Packaging
Every order is packed by hand in our UK fulfilment centre in a recyclable cardboard mailer with paper-based void fill — no plastic packing peanuts, no air pillows. All outer packaging is widely recyclable through standard UK kerbside collection.
Not right? We'll fix it.
In line with UK consumer rights, here's exactly how we put things right.
At a glance
Unopened products
Return any unopened, undamaged item within 30 days for a full product refund.
At a glance
Damaged items
Email a photo within 7 days of delivery — we'll arrange a free replacement or refund.
At a glance
Wrong item received
We dispatch the correct item right away and arrange a pre-paid return label.
At a glance
Refund timing
Approved refunds reach your original payment method within 3–5 working days.
Unopened products
Return any unopened, undamaged Rosalta product within 30 days of delivery for a full refund of the product price. Please contact us first so we can confirm the return address. Return postage for change-of-mind returns is the customer's responsibility — we recommend a tracked service.
Opened products
For food-safety reasons we can't accept returns of opened pouches or grinder jars unless the product is faulty. If there's a quality issue, please get in touch — we always want to hear about it.
Damaged or wrong items
If your order arrives damaged or contains the wrong product, email us within 7 days of delivery with your order number and a clear photo. We'll arrange a free replacement, refund, or pre-paid return label — no need to send a damaged item back.
Refunds
Approved refunds reach your original payment method within 3–5 working days. Original outbound delivery charges are refunded only when the entire order is returned, or when the return is due to our error.
Your statutory rights
This policy is offered in addition to your rights under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing here limits your statutory rights as a consumer.
Contact support
The fastest way to start a return, report damage or ask about an order is email. Please include your order number, and a photo where relevant.
- hello@rosalta.com
- Response time
- Within 1 working day